Bell Customer’s Information Exposed!

EverydayElectronics would like to warn our users of a another scam that recently took place, this time impacting over 1.9 million Bell Canada customers.

Have you recently received a phone call, or an email from Bell with the tagline: ”Security Alert / Alerte de sécurité.”

If you have, it’s important to note this is NOT a scam.

Bell confirmed yesterday that unknown sources have hacked and obtained access to a stunning amount of customer name’s, email addresses, and phone numbers.

Information that was stolen in the hack included 1.9 million active email addresses and approximately 1,700 customer names and phone numbers.

At the current moment the telecommunications giant says there has been no indication that any sensitive information was compromised. They have also confirmed that this incident is not connected to the recent WannaCry malware attacks circulating the globe.

It’s important to note:

  • If your email address information was accessed, Bell will contact you by email.
  • If your phone number was accessed, Bell will contact you by phone.
  • If you haven’t been contacted by Bell directly, your information has not accessed.

To ensure users remain safe and avoid any online traps, we have included a full copy of the official email from Bell at the bottom of this article.

Hacks and phishing scams like these have been greatly increasing lately and this case shows just how far thieves are willing to go to get your information.

To stay safe EverydayElectronics highly recommends taking extra precautions when opening texts or emails asking you to submit information. In our opinion, you should never text or email personal or financial information, even if you are close with whoever is receiving it.

We also recommend using two step authentication when possible. Combine that with a unique password that includes numbers, letters, and symbols, and that will greatly increase the security of your accounts.

Looking for additional information about this event? Read Bell’s official statement here.
To ensure you remain safe online, find out how to surf completely private and anonymous here.

Official Bell Security Alert Email:

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Vous trouverez la version française ci-dessous.

I am writing to inform you that Bell Canada was contacted by an anonymous hacker about the illegal access of customer information. Your email address was included in the information illegally accessed. We apologize for this situation.

Our investigation has found no indication that financial, password or other sensitive personal information was accessed.

Bell has worked closely with government and law enforcement to investigate and analyze the situation. This incident is not connected to the recent global WannaCry malware attacks.Bell believes there is minimal risk involved but there are appropriate general precautions to take to protect your personal data from fraudulent activity.

  • Please note that Bell will never ask for your credit card or other personal information by email.
  • Be cautious of unsolicited or suspicious communications asking for any personal information or that refer you to web sites that may ask for personal information.
  • Avoid clicking on links or downloading attachments from emails you do not know or trust.
  • It is good practice in general to change your passwords and security questions frequently, and to review all your service and financial accounts for any suspicious activity.

For more information about cyber crime prevention, please visit the RCMP web site at Rcmp-grc.gc.ca, and the federal government’s cyber safety web site at Getcybersafe.gc.ca.

The protection of our customer and corporate information is of primary importance to Bell. We work closely with government agencies, the RCMP and other law enforcement, and the broader technology industry to combat the growth of hacking and other cyber crimes.

To learn more about this incident and how to protect your personal information, please visit Bell.ca/SecurityAlert or call us at 310-BELL.

Sincerely,

Wade Oosterman

Group President, BCE Inc. and Bell Canada.

Je vous écris pour vous informer que Bell Canada a été contactée par un pirate informatique anonyme concernant l’accès illégal à des renseignements sur les clients. Votre adresse de courriel figure parmi les renseignements qui ont fait l’objet d’un accès illégal. Nous sommes désolés de cette situation.

Selon notre enquête, rien n’indique que des renseignements financiers, des mots de passe ou d’autres renseignements personnels sensibles auraient été piratés. Bell a travaillé en étroite collaboration avec les organismes gouvernementaux et les autorités policières afin d’examiner et d’analyser la situation. L’incident n’est pas lié aux attaques mondiales récentes du logiciel malveillant WannaCry.

Bell croit que le risque est faible, mais vous pouvez prendre certaines précautions générales pour protéger vos données personnelles contre les activités frauduleuses.

  • Veuillez noter que Bell ne vous demandera jamais de fournir de l’information sur votre carte de crédit ou tout autre renseignement personnel par courriel.
  • Méfiez-vous des communications non sollicitées et suspectes vous demandant de fournir des renseignements personnels ou qui vous renvoient à des sites Web qui pourraient vous demander ce type de renseignements.
  • Évitez de cliquer sur des liens ou de télécharger des pièces jointes provenant d’adresses de courriel que vous ne connaissez pas ou qui vous semblent douteuses.

Il est recommandé de changer fréquemment vos mots de passe et vos questions de sécurité, et d’examiner tous vos comptes financiers et de services pour y détecter toute activité frauduleuse.

Pour obtenir de plus amples renseignements sur la prévention de la cybercriminalité, veuillez visiter le site Web de la GRC à l’adresse rcmp-grc.gc.ca et le site Web du gouvernement fédéral sur la cybersécurité, à l’adresse pensezcybersecurite.gc.ca.

La protection des renseignements des clients et de l’entreprise est de plus haute importance pour Bell. Nous collaborons de près avec les autorités gouvernementales, la GRC et d’autres organismes d’application de la loi, ainsi qu’avec l’ensemble du secteur des technologies afin de combattre la croissance du piratage informatique et des autres types de cybercrimes.

Pour en savoir plus sur cet incident et apprendre comment protéger vos renseignements personnels, visitez Bell.ca/alertedesecurite, ou communiquez avec nous au 310-BELL.

Cordialement,

Wade Oosterman

Président de groupe, Bell Canada et BCE Inc.

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